- Eight questions answered
- UKGC account 39335
- Chat 24/7 once logged in
Kings - FAQ
Eight straight answers about Casino Kings for UK players: whether bonus winnings can be withdrawn, why there is no no-deposit offer, what a locked account means, who may play, how live chat works, which licences it holds, how deposit limits work and why no overall RTP is published.
Welcome offer
100 Free Spins
for a first deposit of £20
- 10x wagering on free-spin winnings
- Maximum conversion £30
- Valid for 7 days after the deposit
- Skrill and Neteller deposits excluded
Start here
The short answer
This page answers the eight questions UK players ask most often about Casino Kings, in the order they tend to come up: bonus winnings, no-deposit offers, locked accounts, age, support, licensing, limits and RTP. Each answer stands alone, so jump straight to the one you need and ignore the rest.
Where the operator has not published a figure, the answer says so instead of guessing. Anything about bonus terms, cashier rules or safer-gambling tools has a fuller write-up on the bonuses, payments and responsible gambling pages, so this page points there rather than repeating them.
- OPERATOR
- ProgressPlay Limited
- UK LICENCE
- Account 39335
- WELCOME OFFER
- Deposit £20 for 100 free spins
- SUPPORT
- Live chat 24/7 once logged in
- APP
- iPhone only
Facts here were checked against the operator's public pages and the UK Gambling Commission register in October 2026. If a promotion or a rule has moved since then, the operator's live terms win, so confirm anything time-sensitive before you act on it.
Quick index
Every question on this page
The eight questions run in the order players usually hit them: first the money, then access to the account, then who may play, who to ask, who regulates the site and how to stay in control. Use the table to jump to a question. Each link lands on the question list further down this page, where the one-line answer here is expanded with its caveats.
| Question | Short answer |
|---|---|
| Can I withdraw bonus winnings? | Yes, after 10x wagering, up to £30 from the welcome spins |
| Does Casino Kings have a no-deposit bonus? | No, the welcome offer needs a £20 deposit |
| Why is my account locked? | Exclusion, unfinished ID checks, a duplicate account or a terms breach |
| How old do I need to be? | 18 or over |
| Does Casino Kings have live chat? | Yes, 24/7 once you are logged in |
| Is Casino Kings licensed? | Yes, UKGC account 39335 |
| Can I set deposit limits? | Yes, daily, weekly or monthly |
| What is the RTP? | Set per game, no overall figure published |
Swipe the table sideways to see every column.
The one-liners are summaries. The full answer always carries the detail and the exceptions.
Quick method
How to find the right answer fast
Start with the problem, not the topic
Players tend to search by symptom: money stuck, account shut, offer missing. Match your symptom to one of the eight questions before you scroll, because every answer is written to be read on its own.
Check the date on any figure
Bonus terms and cashier limits are set by the operator and can change. Treat what is written here as the position when this page was last checked, in October 2026, and confirm the live number in the cashier or the promotion's own terms before you deposit.
Use live chat for your own account
This page cannot see your balance, your documents or your bonus status. Anything specific to you needs a person at the operator, and chat runs around the clock once you are logged in.
Escalate only after support has replied
If chat does not settle it, the operator's own complaints process comes first and takes up to eight weeks. An independent dispute resolution body can take over after that, but the terms do not name it, so ask support which one applies to you.
- The amount and the date Support can find a payment or a bonus credit far faster from a date and a sum than from a general description.
- The payment method used Say whether it was a debit card, PayPal, Apple Pay or another route, because each has its own timing.
- Whether a bonus was active Many withdrawal and wagering questions turn on whether a promotion was running when you asked.
- Any message on screen Note the exact wording of an error or a block notice, since it often points straight at the cause.
If your question is not one of the eight, the closest full-length pages are the iPhone app page for anything about downloads and the games page for what is in the lobby.
Dated changes
What changed recently
Only changes with a checkable date are listed. Where the operator has published no history, none is claimed here.
| Area | Before | Now |
|---|---|---|
| Bingo licence | Casino and betting only | Added 23 Aug 2024 |
| iPhone app | Not released | Live since 23 May 2025 |
| App version | Earlier builds | 2.0 on 1 Jul 2026 |
| Android app | None | None |
Swipe the table sideways to see every column.
Bingo dates come from the UK Gambling Commission register; app dates and version come from the App Store listing.
The bingo change matters if you want bingo and casino play under one account and one UK licence. On Android there has never been a dedicated app, so players use the mobile site in the browser, and any file offering an Android Casino Kings app should be treated with suspicion. The app page has the iPhone details.
Read the table as a short timeline rather than a verdict. None of these changes alters the welcome offer, the cashier or the safer-gambling tools, which are covered on their own pages.
Casino Kings - Frequently Asked Questions
Can I withdraw bonus winnings from Casino Kings?
Yes, but only once the conditions are met. Winnings from the welcome free spins arrive as bonus money, you must wager them 10 times within 7 days, and your real balance is used first. After that, no more than £30 of those winnings can be turned into cash. The catch most players miss is that asking for a withdrawal while a bonus is still active or pending cancels it, so check what is left to wager before you press the button. The full mechanics sit on the bonuses page.
Does Casino Kings have a no-deposit bonus?
No. Casino Kings does not publish a no-deposit bonus, and the welcome offer needs a £20 deposit before the 100 free spins are credited. The other live offers also need money in first: the sportsbook free bet follows a £10 bet, the bingo credits follow a £10 deposit, and the Midweek Wheel and Mystery Box ask for £20 or more. If a no-deposit code is quoted somewhere else, treat it as unverified until it appears in your own account. Details are on the bonuses page.
Why is my Casino Kings account locked?
A locked account usually comes down to one of four causes. You may have self-excluded through GAMSTOP or used the operator's own time-out or exclusion tool. Identity verification may be unfinished. The operator may suspect a duplicate account, or believe the terms and conditions were breached. Casino Kings publishes no standard unlock procedure or timescale, so ask live chat which reason applies, or use the on-site contact form if you cannot log in. An exclusion cannot be reversed early. Support options are on the responsible gambling page.
How old do I need to be to play at Casino Kings?
You must be 18 or over. That is the legal minimum for online gambling in Great Britain, and it applies to every product on the site, whether casino, bingo or sportsbook. Casino Kings checks age and identity before you can deposit or play, so have your identity documents ready when you register. Younger adults also face tighter rules: online slot stakes are capped at £2 for 18 to 24-year-olds and £5 for everyone older. Anyone under 18 should leave the site.
Does Casino Kings have live chat?
Yes. Live chat is available 24/7, but only once you are logged in, so a player who cannot log in should use the contact form on the site instead. Casino Kings publishes no support phone number, which means any number listed elsewhere did not come from the operator. For a cashier or bonus question, give the date and amount of the transaction in your first message so the agent can find it quickly. Formal complaints follow a separate route: the operator's own process first, then an independent dispute resolution body.
Is Casino Kings licensed?
Yes, twice over. For players in Great Britain it operates under UK Gambling Commission account 39335, licence 039335-R-319313-021, held by ProgressPlay Limited. The casino licence dates from 1 November 2014, general betting from 17 December 2018 and bingo from 23 August 2024, all active. It also holds Malta licence MGA/B2C/231/2012, which applies to non-GB players. You can check the UK entry yourself on the Gambling Commission public register.
Can I set deposit limits at Casino Kings?
Yes. Casino Kings offers deposit limits that you can set per day, week or month. The same toolkit includes loss limits, session limits, reality checks, a time-out and self-exclusion, and GAMSTOP blocks every UK-licensed site at once. Lowering a limit takes effect straight away, whereas raising one is slowed down by design under UK rules. Set limits before your first deposit rather than after a bad session. Steps and the free help services, such as BeGambleAware and GamCare, are on the responsible gambling page.
What is the RTP at Casino Kings?
Casino Kings does not publish one RTP figure for the casino as a whole, and this page will not invent one. Return to player is set game by game, so each of the over 4,000 slots and casino games (the operator's own figure) has its own percentage, stated in that game's rules. Open the rules before you play and read the number there. RTP is a long-run average across vast numbers of spins, not a promise for one session. The games page shows what is on offer.
Still stuck? Ask the people who hold your account
This page covers the questions that come up most often, but your own balance, documents and bonus status can only be settled by the operator. Log in, open live chat and quote the amount and date. When you are ready to play, open Casino Kings and keep your limits set from the first deposit.
Welcome offer for new players
Deposit £20, take 100 free spins
10x wagering on free-spin winnings, maximum conversion £30, valid for 7 days.
Open Casino Kings- Chat 24/7 once logged in
- UKGC account 39335
- Limits before deposit one
18+ only • UKGC licence #39335 • New players only, T&Cs apply • Please play responsibly - BeGambleAware.org